Return and Refund Policy | Nuoava.com Satisfaction Guarantee

At Nuoava.com, we stand behind the quality of our health and wellness products. We want you to feel confident in your journey toward better fitness and skin health. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility
To be eligible for a return, please ensure that:

• Timeframe: The return is initiated within 14 days of the delivery date.
• Condition: The item is unopened, unused, and in its original professional packaging with all seals intact.
• Proof of Purchase: You have the receipt or proof of purchase from Nuoava.com.

2. Non-Returnable Items
To maintain the highest safety and hygiene standards for our health supplements, we cannot accept returns on:

• Items that have been opened or had the safety seal broken.
• Products marked as "Final Sale" or "Non-Returnable" at the time of purchase.
• Gift cards.

3. The Return Process
Returning your Nuoava products is simple and professional:

• Contact Us: Email our support team at support@nuoava.com or visit Contact Us page with your order number and reason for return.
• Authorization: Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
• Shipping: Pack the item securely. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

4. Refunds
Once your return is received and inspected, we will send you an email notification.

• Approval: If approved, your refund will be processed immediately.
• Credit: A credit will automatically be applied to your original method of payment or your customer dashboard wallet within 4–7 business days, depending on your bank's processing time.

5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please reach out to our support team within 48 hours of delivery.

6. Shipping Costs

• General Returns: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• Defective Items: If you receive a damaged or incorrect product, Nuoava.com will cover the return shipping costs and provide a prepaid label.